In 200, Sparkling Strawberry was awarded the Customer Care Award

This award will go to the business or organisation which can demonstrate that excellent customer care has achieved improved profitability, turnover and customer retention.

The award was presented by the Mayor of Vale Royal, Councillor Malcolm Gaskill.

The winner of this award was Sparkling Strawberry

Tarporley based online retail company, Sparkling Strawberry, offer a stunning selection of fun and fantasy wear ranging from fancy dress costumes, club and party wear to sexy lingerie, swim and beach wear.

Their dedication to exceptional customer service means their business thrives on earning customer loyalty and recommendations.

Here’s one example of the typical customer feedback they receive: ‘I was totally thrilled with my costume when it came through. Thank you guys so much!!! The customer service, the quality of the outfit and the speedy delivery were all amazing. I'll definitely be using your site again and bringing all my mates along too’.

Judges Comments: Customer care is not all about big initiatives, it’s about attention to detail and the judges liked the company’s receptiveness to customers’ needs. They are turning the experiences they (the owners) have had as customers into what they wanted from customer care and continually monitoring that, on the back of what customers were saying. They give the customers the service that they themselves want to receive.